Strategic Doer - Leadership Mentor
I am a technologist that looks at customer success as more than just a title!
- 15+ years technology professional services in Sales, Delivery and Customer Success.
- Built services practices at Accenture, Akamai and Slack.
- Helping SaaS startups grow with a Product Lead Growth model.
- Mentor to startups via Accelerator programs
- Mentor to former individual contributors that are starting the next phase of their career as a leader.
I met Ritesh through a mentoring program at First Round, and I found it incredibly valuable to lean on his experience and external perspective. I love Ritesh's candor - I could describe any situation to him and know that he would be able to quickly see it from all angles. He helped me, especially as a new manager, see around corners and appreciate the dynamics in an evolving, early-stage company. I also appreciated Ritesh's flexibility - he knew my days were unpredictable and always accommodated whatever subjects were top of mind for me. I still reach out when I need an expert opinion.
It has been an absolute privilege to have Ritesh join our Summer 2021 cohort as a NUMA mentor! In addition to supporting startups 1:1 with conversations around G2M strategy and customer engagement, Ritesh also led a wonderful session on Customer Success where he guided 10 of our startups on the importance of customer success management and utilizing different perspectives to drive innovation. We received amazing feedback from the startups on Ritesh’s ability to spark new ideas and inspire creativity; he is a true leader in developing customer success
I met Ritesh (last year) during the COVID situation and I cannot say enough positive things about him. He guided me on how to work the job market and build connections for professional development. I can recommend Ritesh not only according to his work ethic, but also his exceptional character.